Terms of Use
The terms that apply when you use Bright Water Peptides.
These Terms of Use ("Terms") apply to your use of www.brightwaterpeptides.com, the online intake, the patient portal and related services (the "Service") provided by Bright Water Peptides LLC, a Wyoming limited liability company ("Bright Water," "we," "us"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Not for emergencies
The Service is not for medical emergencies. If you think you are having a medical emergency, call 911 or go to the nearest emergency room. If you are having thoughts of self-harm, call or text 988.
2. Who provides your care
Bright Water provides the technology platform and administrative support. Medical care is provided by independent clinicians licensed in the state where you are located during your visit. Your clinician makes all medical decisions using their own professional judgment. A prescription is never guaranteed.
3. Eligibility
You must be at least 18 years old, located in a state where we offer care at the time of your visit, and able to agree to these Terms. You must give complete and accurate information about your health, identity and location. Giving false information can put your health at risk and is grounds for ending your use of the Service.
4. How the Service works
- You complete an online medical intake.
- A clinician reviews your chart and meets you by live video before any prescription is approved.
- If your clinician prescribes medication, it is sent to a licensed U.S. partner pharmacy, which dispenses and ships it to you.
- You agree to our Telehealth Consent before your visit.
5. Pricing and payment
There is no membership fee and no separate charge for your intake, clinician review, video visit, follow-up visits or care-team messages. You pay only for your medication. At checkout we place a hold on your card for your first month; we charge it only if your clinician approves a prescription, and only for the medication prescribed. Bright Water then pays the pharmacy that dispenses and ships your medication, so you receive one charge from Bright Water. Prices can change; we will show you the current price before you are charged. You authorize us and our payment processor to charge your payment method for the medication you order and for approved refills.
6. Refunds
If your clinician does not approve a prescription, your card hold is released in full, and anything you were charged is refunded in full. Our Refund Policy explains refunds, cancellations and returns in more detail.
7. Your account
Keep your reference number, login details and devices secure. You are responsible for activity under your account. Tell us right away at support@brightwaterpeptides.com if you think someone has accessed your account without permission.
8. Acceptable use
Do not misuse the Service, including by impersonating someone, submitting information for another person without legal authority, trying to obtain medication for resale or for someone else, interfering with the site's security, or copying site content for commercial use.
9. Health information and privacy
Our Privacy Policy and Notice of Privacy Practices explain how we handle your information. The Health Guide and other site content are general information, not medical advice for your situation.
10. Trademarks
Zepbound, Foundayo, Wegovy, Contrave and other product names are trademarks of their owners. Bright Water is not affiliated with or endorsed by Eli Lilly and Company, Novo Nordisk or Currax Pharmaceuticals.
11. Disclaimers
To the fullest extent the law allows, the Service is provided "as is" and "as available." We do not promise any particular result from treatment, including any amount of weight loss. Nothing in these Terms limits the professional duties your clinician owes you.
12. Limitation of liability
To the fullest extent the law allows, Bright Water will not be liable for indirect, incidental, special or consequential damages. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim. Some states do not allow these limits, so they may not apply to you.
13. Disputes and governing law
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except where the law of the state where you received care must apply to medical matters. Before filing a claim, you agree to contact us at support@brightwaterpeptides.com and try to resolve the dispute informally for 30 days.
14. Changes
We may update these Terms. We will post changes here and update the effective date. If a change is material, we will notify you before it takes effect. Continuing to use the Service after that means you accept the updated Terms.