Telehealth Consent
What to know about receiving care by video and secure messaging.
By checking the telehealth consent box in your intake, you agree to the following.
What telehealth is
Telehealth means receiving care from a licensed clinician using video, secure messaging and electronic records instead of an in-person visit. Your clinician will review your intake and meet you by live video before any prescription is approved.
Benefits and limits
- Benefits include easier access to care, less travel and faster follow-up.
- Your clinician cannot perform a physical exam. They may ask you for measurements, photos or recent lab results, or refer you for in-person care.
- Technical problems can interrupt or delay a visit. If that happens, your clinician will reschedule or contact you another way.
- Although we use safeguards, electronic communication carries some risk of unauthorized access.
Your responsibilities
- Give complete and accurate information about your health, medications and location.
- Be in the state you listed, in a private place, during your video visit.
- Tell your clinician about side effects or changes in your health, and follow up with your primary care provider as recommended.
Your choices
- You may decline or stop telehealth care at any time and seek in-person care instead.
- A prescription is not guaranteed. Your clinician decides whether treatment is safe and appropriate for you.
- You may ask that a family member or other person join your visit.
Emergencies
Telehealth is not for emergencies. Call 911 for a medical emergency, or call or text 988 if you are having thoughts of self-harm.
Privacy
Your information is protected as described in our Privacy Policy and Notice of Privacy Practices.
Questions: support@brightwaterpeptides.com