Refund Policy
No membership fees. A full refund if you're not approved.
Not approved? You get 100% of your money back. If your clinician decides a prescription isn't right for you, we refund everything you paid. No forms and no questions.
What you pay for
Bright Water charges no membership fee and no visit fee. Your intake, clinician review, video visit, follow-ups and care-team messages are included. You pay only for your medication.
How checkout works
When you check out, we place a hold on your card for your first month of medication. A hold is not a charge. We charge your card only when your clinician approves a prescription, and only for the medication you're prescribed. If that medication costs less than the hold, the difference is released. Holds last up to 7 days; if your review takes longer, we release the hold and keep your card on file so we can charge it only if you're approved.
Full refund if you're not approved
- If your clinician does not prescribe medication after reviewing your intake or completing your video visit, we release your card hold in full. If you were already charged, we refund 100% of what you paid.
- If you are prescribed a different medication than the one you selected and you decide not to go ahead, we refund 100% of what you paid.
- Refunds go back to your original payment method, usually within 5 to 10 business days of the decision, depending on your bank. Released holds usually drop off your statement in the same time.
- We will email you when the refund is issued.
Cancelling before your prescription is sent
You can cancel at any time before your prescription is sent to the pharmacy and receive a full refund. Email support@brightwaterpeptides.com or message your care team in the portal.
After your prescription is filled
Under federal and state pharmacy rules, dispensed prescription medication generally cannot be returned or resold. Once your medication has been dispensed, we cannot refund it, except in these cases:
- Your order arrives damaged, spoiled, or not kept at the required temperature.
- You received the wrong medication or strength.
- Your order is lost in transit.
Contact us within 7 days of delivery with a photo of the package and we will replace the medication or refund it.
Refills and ongoing treatment
You're charged for each refill only when it's approved and sent to the pharmacy. You can pause or stop treatment at any time; tell your clinician before stopping so they can advise you.